Subscription Policy

1. Overview

Our Candle Subscription Service offers a convenient way to receive your favorite candles on a recurring basis. Subscribers enjoy exclusive perks such as discounts, early access to new releases, and surprise seasonal scents.

2. Subscription Options

We offer flexible subscription plans:

• Two Week Plan: One candle every two weeks.
• Four Week Plan: One candle every four weeks.
• Six Week Plan: One candle every six weeks.

3. Billing & Payment

• Subscriptions are billed automatically based on the selected plan.
• Payments are processed on the same date of each billing cycle.
• We accept major credit/debit cards and PayPal.
  

4. Shipping & Delivery

• Candles ship within 5–7 business days after each billing date.
• Tracking information will be provided via email.
• We currently ship only within the U.S

5. Subscription Management

• Subscribers can update their billing info, change plans, or skip a shipment through their account dashboard.
• Changes must be made at least 3 days before the next billing date to take effect.

6. Cancellations & Refunds

• Subscribers can cancel anytime after their first billing cycle.
• Cancellations must be requested at least 3 days before the next billing date.
• Refunds are not provided for processed orders, but if an issue arises, please contact us for support.

7. Returns & Exchanges

• Due to the nature of our products, we do not accept returns on subscription candles.
• If your candle arrives damaged or defective, contact us within 7 days for a replacement.

8. Subscription Perks

Subscribers enjoy:
✅ 10% off all subscription candles
✅ Exclusive early access to limited-edition releases
✅ Surprise seasonal candles & gifts

9. Contact Us

For any questions or changes to your subscription, email us at info@marcellacandles.com